Frequently Asked Questions
Everything you need to know about our premium imaging solutions and support.
Does my gimbal come with a manufacturer warranty?
Yes, all ZHIYUN products purchased through our official store come with a standard 12-month limited warranty covering manufacturing defects.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days, while expedited options are available at checkout for delivery within 3-5 business days.
What is your return policy for opened products?
We offer a 30-day return window. If the product is opened but in like-new condition with all original packaging, a restocking fee may apply.
Are ZHIYUN gimbals compatible with my specific smartphone or camera?
Compatibility varies by model. We recommend checking our detailed 'Camera Compatibility List' available on each product page or contacting our technical support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Klarna or Affirm depending on your region.
How can I track the status of my order?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.