Returns & Exchanges

At ZHIYUN Store, we stand behind the quality of our gimbals and stabilizers with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your item for a full refund or exchange provided it is in its original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, batteries, mounts, and manuals that were included in the box.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.